Your Hertz JA Valet Concierge is available to answer questions 24/7, but some services, including reservation confirmations are limited to business hours.
Our 109 Old Hope Road location in Kingston is open Mon - Friday, 9am - 5pm and Sat - 9am - 3pm. The Godfrey Dyer Boulevard location Montego Bay is open every day, 8am - 5pm.
Absolutely!
If you need help making a reservation, call (876 ) 606-CARS or email us at concierge@hertzja.com
The car groups featured in the Hertz JA Valet experience are -
We have a variety of other vehicles in the Hertz fleet - including minivans and full-size SUV's. Speak to an agent or Hertz Concierge for more details.
Yes, but all additional drivers must be listed on the rental agreement and present their valid driver’s license at the time of delivery.
You can book right here at www.HertzJaValet.com.
That's it, you're all set!
Hertz Jamaica accepts all major credit and debit cards. We are unable to accept cash for payment.
Once you make a booking request on the website you'll receive an email confirmation with the details. Also expect a phone call and/or from our Concierge to verify your information and finalize pick up or delivery
We can also deliver to many locations at no additional cost, ask your Hertz Concierge for more details.
Of course! If you can’t come to us we’re happy to come to you wherever you are. Delivery is included for many locations, for others, additional fees may apply. Call or email your Hertz Concierge for more information.
Please notify our Concierge as soon as possible if you believe that you will be late.
Fuel levels can vary by delivery location. The vehicle will be dispatched with a full tank of fuel, but we'll consume some on the way. We'll record the fuel level when you take delivery of the vehicle, simply return it with the same amount.
Of course - please contact our Concierge via WhatsApp or phone at least 6 hours before your scheduled return time to arrange an extension subject to vehicle availability. In most instances, your rate will remain the same for any days you add.
If you choose not to advise Hertz Jamaica that you are keeping your car longer than agreed, a penalty will be applied for any additional days. We are also required to report a vehicle stolen if a vehicle is more than 72 hours overdue without notice from the client.
You can return at any Hertz Jamaica location and we have no extra fees for returning at a different location than where you started your rental! We're also happy to collect the vehicle, and there's no additional charge for pick up service for many locations - our Hertz Concierge will make the necessary arrangements.
The car must be returned at or before the return time specified on your rental agreement. Late return fees may otherwise apply.
Remember to return the vehicle with the same amount of fuel received.
We'll record the fuel level when you take delivery of the vehicle, simply return it with the same amount.
Yes, there is a charge for every hour after the return date and time specified on your rental agreement. Please contact the Hertz Concierge or rental office for further information.
We sure can! Our Hertz Concierge can provide you with all of the details including rates and availability.
Please report any accident or breakdown to our Concierge as soon as possible.
For 24 Hour Emergency Roadside Assistance Call:
You may also call or WhatsApp our concierge at (876) 606-CARS
Yes we do! Call or email the Hertz Concierge at (876) 606-CARS for details on rates and availability.
Yes we do! Call or email the Hertz Concierge at (876) 606-CARS so that she can direct you to our Corporate Sales Manager.
When we arrive, please have:
We cannot hand over the vehicle to anyone other than the person who made and paid for the reservation.